After multiple emails to Ms. Angela Mariani (PR for Roberto Cavalli) and Nordstrom HQ I sat back and waited for a response. I had given up on Mr. Cavalli’s “Public Relations” but I still believed that Mr. Peter Nordstrom would pull through. I have to admit that after two weeks of patiently waiting for a […]

I finally realized that Ms. Mariani wasn’t going to respond to my email. Doesn’t the acronym ‘PR’ stand for Public Relations?! Isn’t responding to an email the most basic of relationship building? But what do I know? I am not the CEO of a PR firm! I tweeted back @Nordstrom to see what their suggestion […]

Years ago, when I first moved to the USA from Canada, I noticed a huge drop in the level of customer service. Nordstrom was the only business that stood out as being different; this was a pleasant surprise. It has been easy to make the decision to encourage this behavior by shopping at Nordstrom as […]